FAQs on COVID-19 Playland Operational Changes

Due to COVID-19, park hours and operations will be different this year to meet NYS Capacity, and CDC Cleaning and Social Distancing Guidelines. Please review our frequently asked questions below. If you don’t see an answer to your question, contact us here.


Frequently Asked Questions

When should I make my reservation?
We recommend making your reservation as soon as possible since space is limited.

Can I make a reservation today for tomorrow?
Yes, if space is available, reservations will be accepted until the start of the play period.

I already have tickets for this season‚ how do I reserve a spot?
Please fill out this form on the website to request your reservation. 48 hours’ notice required. Remember, Tickets are only valid for the season purchased.

What happens if the park closes prior to the beginning of my Play Period?
If the park needs to close for inclement weather, you will be contacted at least 3 hours before the beginning of your play period via email. Your deposit will be refunded. You can then book a reservation for another day.

What happens if the park closes during my play period?
Wristbands will be refunded if the park closes within the first hour of your play period. Tickets are not refundable and can be used on your next visit.

Can I cancel my reservation prior to the beginning of my period?
Yes, with a minimum of 48-hours notice.

Can I get a Refund for my Ticket or Wristband Purchase?
Sorry, no. Tickets are valid for the season purchased. Wristbands are valid for the play period purchased.

What do I do when I arrive at the park for my Play Period?
Enter through the Playland main entrance. You will be directed to a check-in area for your health check and ticket/wristband purchase. Please provide a printed or digital copy of your reservation upon entering.

To make a reservation, click here. To read our COVID policies and cleaning procedures, click here.