Due to COVID-19, park hours and operations will be different this year to meet NYS Capacity, and CDC Cleaning and Social Distancing Guidelines. Please review our frequently asked questions below. If you don’t see an answer to your question, you use the chat feature on our site or contact us here.
Frequently Asked Questions
When should I make my reservation?
We recommend making your reservation as soon as possible since space is limited. Walk-in’s are allowed if space permits but admittance is only guaranteed for valid reservations.
Can I make a reservation today for tomorrow?
Yes, if space is available, reservations will be accepted until 8:00pm for the next day. (For new purchases)
I already have Tickets for this season‚ How to I reserve a spot?
Please fill out this form on the web site to request your reservation. 48 hours’ notice required. Remember, Tickets are only valid for the season purchased.
What happens if the Park Closes prior to the beginning of my Play Period?
If the park needs to close for inclement weather you will be contacted at least 3 hours before the beginning of your play period via email. Instructions for re-booking will be included in the email.
What happens if the park closes during my play period?
You will be allowed to re-book if the park closes during your visit UNLESS the park was open for at least 2 hours from the beginning of the play period.
Can I cancel my reservation prior to the beginning of my period?
No. Reservations will only be re-scheduled if the park is unable to open during your reserved time.
Can I get a Refund for my Ticket or Wristband Purchase?
Sorry, no. Tickets are valid for the season purchased. Wristbands are valid for the play period purchased.
What do I do when I arrive at the park for my Play Period?
Enter through the Playland main entrance. You will be directed to a check in area to receive your wristbands. Please provide a printed or digital copy of your reservation upon entering.
Can I purchase additional Tickets or Wristbands during my visit?
Yes, the ticket booth will be open for additional purchases. Wristbands are only valid for the play period purchased.